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As part of our commitment to continually improve our service and to help our clients meet their legal obligations, we continue to update the Legal Registers on our website and provide free quarterly legal compliance updates to anyone who subscribes. The purpose of these updates is to ensure you stay up to date with any changes in your legal compliance obligations, our updates can also be kept and can be used as evidence that your business is staying up to date with any changes in the legislation, this can be very helpful at audit time.
The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) is a UK law that aims to protect consumers from unfair trading practices by businesses. The purpose of the CPRs is to ensure that consumers can make informed decisions when purchasing goods and services.
The CPRs require businesses to be transparent and truthful in their advertising and marketing, and to provide consumers with accurate information about their products or services. The regulations prohibit misleading or aggressive commercial practices, such as false advertising, pressure selling, and bait-and-switch tactics.
The CPRs apply to all businesses that sell goods or services to consumers, whether they are online or offline, and regardless of the size of the business. The regulations also apply to businesses that provide after-sales service or support.
In summary, the Consumer Protection from Unfair Trading Regulations 2008 aims to protect consumers from dishonest or misleading business practices, and requires businesses to provide clear and accurate information to consumers about their products and services.
The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) requires businesses to provide accurate and truthful information to consumers about their products or services. To meet this requirement, businesses must ensure that any claims they make about their products or services are supported by evidence. The type and amount of evidence required will depend on the nature of the claim being made.
If a claim is objective and can be verified easily, such as the ingredients in a product, then the business should have evidence readily available to support the claim. If a claim is subjective, such as the effectiveness of a product, then the business should have evidence to support the claim that is more substantial.
Businesses should be able to demonstrate that any claims made in advertising, marketing or sales materials are truthful and not misleading, and that they have taken reasonable steps to verify the accuracy of the information they provide to consumers. The CPRs require businesses to keep records of the evidence used to support any claims they make for a period of time, in case they are requested to provide them later.
In summary, businesses must ensure that any claims they make about their products or services are truthful and supported by evidence, and that they keep records of this evidence for a certain period of time. The CPRs aim to ensure that consumers are provided with accurate information to help them make informed decisions when purchasing goods and services.
The Consumer Protection from Unfair Trading Regulations 2008 (legislation.gov.uk)
The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) provides some exemptions for certain types of transactions and practices. Some of the main exemptions include:
1. Business-to-business transactions: The CPRs do not apply to transactions between businesses, unless the transaction relates to a product or service that is also available to consumers.
2. Financial services: Some financial services, such as insurance and investment products, are regulated by other laws and are therefore exempt from the CPRs.
3. Health and education services: Health and education services provided by public bodies are exempt from the CPRs, although private providers of these services must comply with the regulations.
4. The public interest: The CPRs allow for some practices that might otherwise be considered unfair to be allowed if they are in the public interest, such as government campaigns to promote public health or safety.
5. Criminal activities: Any practice that is illegal under other laws is not exempt from the CPRs, even if it might otherwise be exempt.
It's important to note that these exemptions are not absolute and that businesses are still required to act fairly and honestly in all their dealings with consumers. Businesses should seek legal advice to ensure that they are complying with all relevant laws and regulations.
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Including our quarterly legal compliance updates that are a great resource for evidence for your ISO audits.
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